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Healthcare & Social Care

Shield Care Solutions

Modernising IT Infrastructure for a UK Care Provider

Aroyb-TECH modernised IT for this UK care provider with secure Microsoft 365, Entra ID, SharePoint, and Power Apps workflows for onboarding, compliance, and DBS tracking. Intune and Defender ensured secure devices and GDPR protection. Our 24/7 support boosted uptime and confidence.

50%
Onboarding Time
Reduction in time to onboard new staff members
100%
Compliance
GDPR and data protection compliance achieved
24/7
Support
UK-based technical support coverage
99.9%
Uptime
System availability since implementation

The Challenge

Shield Care Solutions, a growing UK care provider, faced significant IT challenges that were hindering their operations and putting sensitive data at risk. Their legacy systems couldn't scale with their growth, staff onboarding was a manual, time-consuming process, and they lacked proper compliance tracking for DBS checks and mandatory training. Most critically, they needed to ensure GDPR compliance to protect the sensitive personal data of both their care staff and the vulnerable individuals they serve.

The Solution

We implemented a comprehensive digital transformation strategy centred on the Microsoft 365 ecosystem. This included migrating all users to Microsoft 365 with proper licensing, implementing Entra ID (Azure AD) for secure identity management and single sign-on, deploying SharePoint Online for document management and collaboration, and building custom Power Apps workflows to automate their onboarding, compliance tracking, and DBS management processes.

Our Approach

We took a comprehensive approach to modernising Shield Care Solutions' IT infrastructure, focusing on security, compliance, and operational efficiency.

Identity & Access Management

Implemented Entra ID (Azure AD) for centralised identity management, enabling single sign-on across all applications and enforcing multi-factor authentication for enhanced security.

Device Security & Compliance

Deployed Microsoft Intune for mobile device management, ensuring all devices meet security policies, and Microsoft Defender for endpoint protection against threats.

Custom Workflow Automation

Built Power Apps solutions for staff onboarding, DBS tracking, and compliance management, reducing manual processes and ensuring nothing falls through the cracks.

Document Collaboration

Configured SharePoint Online sites for each department, enabling secure document sharing, version control, and compliance with data retention policies.

24/7 Support & Monitoring

Provided round-the-clock UK-based support with proactive monitoring to ensure systems remain operational and issues are resolved quickly.

GDPR Compliance

Implemented data loss prevention policies, encryption, and access controls to ensure all personal data is handled in compliance with GDPR requirements.

Key Impact

Faster staff onboarding process
Enhanced data safety for all staff and service users
Cloud-native infrastructure enabling growth
Full GDPR compliance achieved
24/7 support boosted system uptime
Automated compliance tracking and reporting
Reduced IT management overhead
Improved staff productivity and collaboration
Arthur helped us modernise, safeguard, and sleep easier.

Ops Manager

Operations Manager, Shield Care Solutions

Services Provided

Microsoft 365 & AzureEntra ID (Azure AD)SharePoint OnlinePower Apps DevelopmentIntune MDMMicrosoft Defender24/7 Technical SupportGDPR Compliance Advisory

Technologies Used

Microsoft 365Azure Active Directory / Entra IDSharePoint OnlinePower AppsPower AutomateMicrosoft IntuneMicrosoft Defender for EndpointAzure Information Protection

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